From the first sample to the day the pump room runs quiet, here is the order we follow on borehole, municipal and rainwater jobs across Gauteng and the Western Cape.
Every job runs on the same order: sample first, size the equipment to the actual numbers, then install and log the readings. These are the parts clients notice most, whether the site is a farm borehole outside Hartbeespoort or a pump room in a Stellenbosch guesthouse.
Iron, manganese, hardness and bacterial counts get tested on your borehole or municipal line before we quote a filter. A media bed sized off a guess either clogs early or lets staining through, so the sample decides the vessel size and backwash cycle.
Tight rooms, low headroom and existing JoJo tanks all shape the layout. We mount skids on raised frames, route drain lines to the nearest soakaway, and keep cartridge housings reachable so a sediment change does not mean moving pipework.
You get the before-and-after figures in writing, not just a working tap. On a recent Hartbeespoort job iron dropped from 3.1 mg/L to under 0.1 mg/L, and that record is what tells you the filter is still doing its job two years later.
Cycling pressure switches and undersized vessels are usually behind a shower that dies when the kitchen tap runs. A correctly sized booster pump and pressure vessel even out demand across units, rooms or irrigation points.
Sediment cartridges, UV lamp hours and backwash settings are written onto a wall chart in the pump room. Guesthouse owners and body corporates can hand that schedule to a caretaker without needing a technician on site every month.
Process techs and a certified plumber work the same job, so trenching, tank stands, pressure vessel plumbing and UV disinfection are not split across three contractors blaming each other when something leaks.
The same sequence applies to rainwater harvesting and tank installs. See the services we run or check use cases by property type for how it plays out on farms, guesthouses and smallholdings.
Most days we are on site, so replies come in between installs and callouts. Send through your latest lab results and a photo of the pump house, and we can usually tell you which stage of treatment is missing before anyone drives out. If it is a burst line or a pump that has stopped, say so in the first line and we will move it up the queue.
Best for lab reports, photos and written quotes. Answered within one working day.
Phone
0322032882Call for pump failures, pressure loss or a tank that has run dry. Same-day callback on weekdays.
Workshop and post
84126 Bennett Village
New Refilweland, LP 7842
Courier samples here if you would rather not wait for a site visit. Label the bottle with the borehole or tap it came from.
Urgent callout
Pump down, no water, or a leak in the pump room. We aim to be on site within 24 hours across Gauteng.
Quote request
Send lab results, a pump house photo and your daily water use. Written quote back in two to three working days.
Service and filters
Cartridge swaps, UV lamp hours and media checks. Booked in a half-day slot, usually within the week.
Not sure which of these fits your situation? The FAQ covers common borehole and pressure questions, and our privacy policy explains what happens to the sample data and site photos you send us.
Most calls start the same way: rust stains in a basin, grit in the kettle, or pressure that dies when a second tap opens. Here is the order we work in, and what we need from you at each point so nothing stalls on site.
Your latest water analysis tells us iron, manganese, hardness and bacterial counts. A photo of the pump room, tank stand and incoming line shows whether there is wall space for a filtration skid or only floor room.
We measure yield at the borehole or incoming municipal line, check pressure switch behaviour, and note pipe sizes and drain points. On farms and smallholdings this is also when we look at trenching routes and power at the pump.
Sediment filtration, iron and manganese media, UV disinfection, booster pumps and pressure vessels get matched to your actual peak demand, not a nameplate figure. You get the equipment list and layout before anything is ordered.
A certified plumber handles the connections, tank stands, pressure vessel mounting and trenching. Filtration skids are assembled and pressure-tested before the supply is switched back on, usually inside one working day.
We sample at the same tap as the original test and log the numbers side by side. If iron or manganese is still above target, the media bed or backwash cycle gets adjusted before we call the job done.
Cartridge change intervals, UV lamp hours and backwash settings go on a wall chart in the pump room. Guesthouses and body corporates get a written schedule so the next person on site knows what to check.
Curious what the finished installations look like? Browse the project archive or read more about the treatment and pump services we run across Gauteng and the Western Cape.