How a Tiger Water job runs, from first sample to handover

Borehole testing, filtration and pump work across Gauteng and the Western Cape. Here is the order we follow, what we need from you at each step, and where site conditions or lab turnaround can slow things down.

How a job moves from first call to working water

Most of our work starts with a photo of the pump house and a lab sheet. From there the sequence is fairly steady, though rural sites and body corporates tend to sit at different speeds.

  1. Step 1 Day 1 to 3

    Intake and sample review

    You send the latest lab results, a few photos of the pump house and tank stand, and a short note on what the water is doing wrong. Iron staining, sediment after rain, a pressure switch that clicks on and off through the night. We read the numbers before we quote anything.

  2. Step 2 Week 1

    Site visit and flow check

    A process tech and our certified plumber walk the property. We measure static and dynamic pressure, check the borehole yield, trace the existing pipework and note where trenching can run without cutting irrigation or paving. Guesthouses get a peak-demand estimate across all rooms.

  3. Step 3 Week 1 to 2

    Scope and equipment list

    We set out the filtration stages, pump sizing, tank volume and pressure vessel in writing. Iron and manganese media beds, sediment housings, UV reactors, booster pumps, JoJo stands. If a stage is not needed for your water, it stays off the list.

  4. Step 4 Week 2 to 4

    Install and trenching

    Skids get mounted on raised frames where pump rooms are tight. Drain lines route to the existing soakaway. Tank stands are rebuilt before the tank goes up, and new supply lines are marked so the next person digging knows where they run.

  5. Step 5 Handover day

    Readings and handover

    We take before-and-after samples on site and log the numbers. You get a wall chart for cartridge changes and UV lamp hours, plus a sample tap after the disinfection stage for quarterly lab checks. Farms and body corporates usually get a short maintenance walkthrough.

  6. Step 6 Ongoing

    Follow-up and adjustments

    Borehole chemistry shifts with the season, so we check back after the first heavy rain or dry spell. Media backwash cycles, pump pressure settings and UV flow restrictors sometimes need a small tweak once the household or guesthouse is running normally.

How a job moves from your first message to treated water

Most of our work starts with a photo and a lab sheet, not a site visit. Here is the sequence we follow on borehole, municipal and rainwater jobs across Gauteng and the Western Cape, and what we need from you at each point.

  1. 1

    Send your water results and a pump house photo

    Your latest lab report, or a sample we can have tested, plus a wide shot of the pump room, tank stand and incoming line. Note whether the source is a borehole, municipal feed or harvested rain, and what the water is doing wrong: staining, sediment, smell, or pressure that drops when two taps run.

  2. 2

    We read the numbers, then walk the site

    Iron, manganese, hardness, turbidity and bacterial counts get checked against what the property actually uses the water for. On site we measure flow, static and dynamic pressure, and check the existing pressure vessel, switch settings and available space for a filtration skid.

  3. 3

    Scope and equipment list in writing

    You get the treatment train laid out stage by stage: sediment filtration, iron and manganese media, UV disinfection, booster pump, pressure vessel, JoJo tank and stand, plus the drain and trenching routes. Anything that cannot be done in one visit is flagged here rather than discovered on install day.

  4. 4

    Install, usually one to two days

    A certified plumber handles the pipework and pressure side, with process techs on the filtration and disinfection stages. Pump rooms are tight more often than not, so skids are mounted on raised frames and drain lines routed to the existing soakaway or storm run where the property allows it.

  5. 5

    Commissioning and before-and-after readings

    We run the system under real household or guesthouse demand, set the pressure switch and booster controls, then take post-install samples at the same points as the original test. Those readings go into the job record alongside the equipment fitted, so you can see what changed.

  6. 6

    Handover, then routine upkeep

    You get a wall chart for sediment cartridge swaps, UV lamp hours and backwash intervals, plus a sample tap after the UV for quarterly lab checks. Farms and body corporates usually book a seasonal service before the rainy stretch, when borehole turbidity and bacterial counts tend to move.

Not sure which stage you are at? The approach page explains how we size a treatment train, and services lists the equipment we install and maintain.

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