Questions we get before a site visit

Straight answers on water testing, iron and manganese removal, UV disinfection, booster pumps and tank plumbing, plus where to send your lab results when you are ready to talk through a fix.

Questions we get before a site visit

Most calls start the same way: brown stains in the basin, pressure that dies when the second tap opens, or a lab sheet nobody can read. Below are the answers we give most often. If your situation is not here, the fastest route is a photo of the pump house plus your latest water results.

How do I know whether my borehole needs treatment at all?

Start with a proper lab analysis, not a strip test from a hardware store. Iron, manganese, hardness, pH, turbidity and a bacterial count tell you what the water actually carries. Rust-brown staining on basins and laundry usually points to iron above 0.3 mg/L, while a metallic taste and black flecks in the kettle often mean manganese. Once we have the numbers, we can say whether you need filtration, disinfection, or simply a sediment stage and a flush.

Why does my pressure drop when two taps run at once?

That is almost always a supply or storage problem rather than a tap problem. A pressure switch cycling on and off, an undersized pressure vessel, or a tank stand that cannot feed the booster fast enough will all show up the moment demand rises. On body corporate and multi-unit sites we usually rebuild the tank stand, fit a correctly sized vessel, and move to a variable-speed booster so the pump matches draw instead of hammering on and off.

Is UV disinfection enough on its own?

No. UV handles bacteria and viruses, but it does nothing for sediment, iron or manganese, and cloudy water shields organisms from the lamp. That is why we fit a sediment filter ahead of the reactor and size the UV for peak morning demand, not average flow. Guesthouses and farm houses on borehole supply often see bacterial counts climb after heavy rain, so a sample tap after the UV and quarterly lab checks are worth building in from the start.

How much space does a filtration skid need in a pump room?

Less than most people expect, but the drain line matters more than the skid itself. A two-stage iron and manganese setup with backwashing needs a clear run to a soakaway or storm drain, and enough headroom to pull a filter head without dismantling pipework. Where the room is tight, we mount the skid on a raised frame and route the drain along the wall. Send a photo of the pump house with the door open and we can tell you fairly quickly what will fit.

What maintenance does a JoJo tank and booster setup actually need?

Sediment cartridges swapped on a schedule, the tank inspected and cleaned at least once a year, and the pressure vessel pre-charge checked when pressure starts behaving oddly. UV lamps lose output long before they fail completely, so we log lamp hours and replace on the manufacturer interval. A simple wall chart in the pump room, with dates and cartridge sizes written on it, keeps the whole thing honest between visits.

Do you work outside Gauteng and the Western Cape?

Our regular routes run through Hartbeespoort, the East Rand and the Stellenbosch area, and that is where most of our pump room and trenching work sits. For sites further out we still review lab results and photos, and can talk through what a local plumber would need to install. Rainwater harvesting setups on farms and smallholdings are usually planned the same way, with the tank, first-flush and filtration stages laid out before anyone digs.

Still unsure where to start? Read the help notes on sending samples and photos, or go straight to contact with your lab sheet and a picture of the pump house.

Still working through the details before you call?

Most of the questions we field start the same way: a basin that stains brown, a pump that clicks on and off through the night, or a lab report with numbers nobody explained. Leave your email and we will send a short note on what to check first, which readings matter for your setup, and how a site visit usually runs in Gauteng or the Western Cape.

No sales sequence. Just the practical bits: how to read iron and manganese results, when a sediment filter is enough and when you need UV, and what to photograph in the pump house so we can size equipment properly.

Get the borehole and filtration notes

One email when there is something useful to say. Unsubscribe whenever you like.

Prefer to talk it through? Call 0322032882 or email info@tigerwatersolutions.com. Our yard is at 84126 Bennett Village, New Refilweland, LP 7842.

Reaching the right person, and how fast we answer

Most questions that land here are about a specific site, so the fastest route is usually a short note with your lab results and a photo of the pump house. Below is how the three contact routes work in practice, what we need from you, and where to look if your question is already covered.

Email for quotes and lab results

Send borehole or municipal test results, the address, and a couple of photos of the pump room or tank stand. Attachments are fine. This is the route we prefer for anything that needs a written spec back.

Replies within one working day, Monday to Friday.

info@tigerwatersolutions.com

Phone for breakdowns

If a booster pump is cycling, a pressure vessel has lost its charge, or a farm supply has stopped, call rather than email. Have the site address and the pump make and model at hand if you can.

Same-day response during working hours. After-hours calls are logged and picked up the next morning.

032 203 2882

Site visits and callouts

We cover Gauteng and the Western Cape from two bases. Hartbeespoort, the East Rand and Pretoria are usually booked within a few days. Stellenbosch and the surrounding winelands depend on the week's route, so we confirm a slot before travelling.

Written address: 84126 Bennett Village, New Refilweland, LP 7842.

Not sure which route fits? The FAQ covers iron staining, sediment, UV lamp hours and pressure switch behaviour. Read the FAQ Send your details
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